Anti-Social Behaviour Questionnaire Form

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Question 1
At the beginning, how easy or difficult was it to contact a member of staff to report your anti-social behaviour complaint?

Question 2
How would you rate how quickly you were initially interviewed about your complaint (either in person or over the phone)?

Question 3
After speaking or meeting with a member of a staff, did you know what the Service Provider would do next?

Question 4
How satisfied or dissatisfied were you with how well you were kept up to date with what was happening throughout your anti-social behaviour case?

Question 5
How satisfied or dissatisfied were you with the support provided by the Service Provider’s staff?

Question 6
Overall, how satisfied or dissatisfied are you with the way of your anti-social behaviour complaint was dealt with?

Question 7
Overall, how satisfied or dissatisfied were you with the final outcome of your anti-social complaint?

Question 8
Were you informed that your case would be closed?

Question 9
If yes, were you told the reasons why?

Question 10
If yes, were you told the reasons why?

Question 11
Based on your experience, what one thing could we do differently to improve how we manage residents’ antisocial behaviour cases?

Question 12
Again, putting to one side the reasons why you made the complaint and the final outcome – Overall how satisfied or dissatisfied are you with the Complaints service?

Question 13 How do you feel the Service Provider could improve the complaints process?


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