Information we cannot process
As an independent charity, there are some instances where we are not the organisation to contact.
In some circumstances we are unable to process information being given. Here we have outlined who you should contact according to what you would like to report.
Do you need to contact the police in an emergency?
We are an independent charity, we are not part of the police. If you wish to contact the police in an emergency please dial 999.
Do you need to contact the police but don't need an emergency response?
If it is not an emergency and you would like to speak to a police officer, please call 101 from anywhere in the UK to get through to the force in your area.
Have you been a victim of crime?
We are unable to take information from victims of crime because we operate an anonymous service. If you are a victim of crime please contact the police immediately.
Are you receiving scam emails or phone calls?
If you are receiving emails or phone calls which you believe to be a scam, report this to Action Fraud or call us.
Do you have information about driving offences?
Information about driving offences includes: speeding, driving whilst on the phone, not wearing a seatbelt and careless/dangerous driving. The police need sworn witness testimony to pursue these offences so reports must be made directly to them.
Do you have a noise complaint?
Only your local authority can deal with noise complaints.
Do you have information about a dumped vehicle?
Please contact your local authority.
Do you have information about anti-social behaviour (ASB)?
The police need to receive this ASB information in real-time to be able to take action so we recommend that you contact the police.
Do you have information about fly-tipping?
If this is a one-off, you need to contact your local authority. However, if there is an element of organisation to the tipping, you can report it to us anonymously.
FAQs about information we can process
Q: Can I pass on information about missing people to HITA?
Answer: We take information about crimes and criminal activity, therefore we can only assist police if there is criminal involvement with the disappearance.
This means we can only take information when there is a police appeal. For all other missing people appeals - where this is not a police appeal
Q: Can I pass on information about prostitution and solicitation to HITA?
Answer: We absolutely take all information on this.
HITA is not an emergency service, so it is important to contact the police immediately if there is an emergency occurring.